Lesson 1: Electricity and power systems
• Electricity and electronics
• Static electricity
• Power supplies
• Power conditioning and management
• Power supply troubleshooting
Lesson 2: CPUs and motherboards
• Central processing units
• Packaging, slots, and cooling techniques
• Motherboards and system cases
• Motherboard troubleshooting
Lesson 3: Basic Input/Output System
• BIOS and CMOS
• The POST process
• Firmware updates
• BIOS and POST troubleshooting
Lesson 4: Memory systems
• Memory
• Memory packaging
• RAM installation
• Memory troubleshooting
Lesson 5: Bus structures
• Buses
• Host system interaction
• The PCI bus
• Video Buses
Lesson 6: Expansion cards
• Drive adapters
• Video cards
• South cards
• Internal modems
• Legacy device installation
• Expansion card troubleshooting
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Lesson 7: Ports, connectors, and cables
• Serial and parallel ports, cables, and
connectors
• Keyboards, mice, and pointing devices
• USB ports, cables, and connectors
• FireWire ports, cables, and connectors
• Infrared and Bluetooth wireless ports
• Multimedia ports, cables, and connectors
• Port, cable, and connector troubleshooting
Lesson 8: Data storage devices
• Hard drives
• Optical drives
• Removable storage devices
• Tape drives and backup systems
• Storage device troubleshooting
Lesson 9: Video and multimedia
input/output devices
• Cathode ray terminals
• LCDs and other video technologies
• Sound input and output devices
• Scanners and cameras
Lesson 10: Printers
• Dot matrix printers
• Inkjet and related printer technologies
• Laser printers
• Other types of printers
• Printer maintenance and troubleshooting
Lesson 11: Portable Computers and
Devices
• Notebook computers
• Component replacement
• Handheld computers
• Portable computer problems
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Lesson 12: Operating system
management
• Directory and file management
• System management
• The Registry
Lesson 13: Operating system monitoring
• System monitoring
• Event Viewer
Lesson 14: Operating system maintenance
• Windows Backup
• Hot fixes and service packs
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Lesson 15: Operating System
Troubleshooting
• The Windows boot process
• Operating system troubleshooting
• Remote administration
Lesson 16: Connecting Computers
• Networking concepts
• Wired network connections
• Wireless network connections
• Network architectures
Lesson 17: Networking Computers
• LAN configuration
• Resource sharing
• Internet connections
• Wireless nodes
Lesson 18: Troubleshooting network
connections
• Network troubleshooting
Lesson 19: Security
• Operating system security
• Auditing and logging
• Security hardware
• The human aspects of security
• Network protection
Lesson 20: Windows installation and
upgrades
• Installation
• Upgrades
Lesson 21: Safety
• Safety and hazards
• Safe work practices
• Disposing of computer equipment
Lesson 22: Maintaining the PC
Environment
• Toolkits
• PC maintenance
Lesson 23: Professionalism and
communication
• Customer satisfaction
• Problem and resolution tracking
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